International SOS

InternationalSOS.com

24/7 Medical and Travel Security Assistance

International SOS Provides Worldwide Support

International SOS provides Princeton students, faculty, and staff traveling outside the US with worldwide medical and travel security assistance services.  International SOS is available to provide pre-departure guidance as well as 24/7 support to Princeton travelers in the event of medical or security emergency abroad.  All University Princeton students, faculty, and staff on University-sponsored trips are automatically enrolled in International SOS coverage.

Access Country-Specific Information and Alerts

    Princeton travelers can access a wealth of information via International SOS's online portal and are highly encouraged to take advantage of the detailed information on more than 200 countries and 300 cities, such as:

    • Evaluation and analysis of health, travel and security risks
    • Daily updates on travel security, disruptive incidents and situational developments
    • Travel guides and cultural tips
    • Subscription to proactive email alerts

    To access country-specific information and sign up for email alerts visit www.internationalsos.com and log in with Princeton Membership # 11BSGC000022.  For simple instructions on how to access these resources, please see the guides linked below.

    How to Access Travel Security Guides

    How to Access Medical Country Guides

    How to Subscribe to Security Email Alerts

    How to Subscribe to Medical Email Alerts

    Additional services for assessing travel risk are available through International SOS, such as one-on-one consultations or itinerary-specific briefings.  For more details, please contact Erin Wolf, Associate Director, International Travel and Safety. 

    Download the International SOS Assistance App

    Those traveling with smartphones are encouraged to download the International SOS Assistance App to use before and during your next trip for easy access to medical, security, and logistics experts for routine advice or for help in an emergency.  Additionally, travelers can access up-to-date medical and security advice and real-time alerts about your destination. When you first open the app, simply enter Princeton Membership # 11BSGC000022.

    International SOS Assistance App

    Print and Carry an International SOS Card

    If you plan to travel internationally, please print and carry an International SOS membership card.  Make sure to keep your International SOS card safe and with you at all times while abroad.  

    Access 24/7 Emergency Assistance Abroad

    Should you encounter difficulties while traveling abroad, please contact International SOS per the instructions on your card (see below).  International SOS will provide immediate assistance to the traveler and will notify the University immediately for additional support and guidance. 

    International SOS Program Benefits

    International SOS provides worldwide medical referrals, country-specific risk assessment, lost passport assistance, and other services.  We encourage you to familiarize yourself with the benefits outlined below prior to departure. Additionally, travelers may reference this International SOS benefits flyer (pdf) for a quick overview of services.

    Medical Services
    • Emergency evacuation
    • Medically-supervised repatriation
    • Companion ticket
    • Additional travel and accommodation arrangements after medical evacuation
    • Repatriation of mortal remains
    • Return home of minor children
    • Medical monitoring
    • Inpatient admission and identification of receiving physician
    • Emergency and routine medical advice
    • Pre-trip information on travel health issues
    • Medical and dental referrals
    • Outpatient referrals
    • Outpatient case management
    • Claims assistance
    • Outpatient medical expense guarantee and payment
    • Inpatient medical expense guarantee, cost review and payment
    • Dispatch of medication and medical supplies
    Security Services

    The joint venture of International SOS and Control Risks provides you access to the following services:

    • Urgent and non-urgent travel security assistance and advice by telephone
    • Daily online and email updates on the latest travel security developments
    • Special Advisory emails with advice in response to significant travel security incidents
    • Security and travel information on 220 countries and more than 330 cities
    • Access to security evacuation
    • Coordination of post-evacuation debriefs and counselling
    Travel Services
    • Legal referrals
    • Emergency message transmission
    • Translations and interpreters
    • Lost document advice
    • Ground transportation and accommodations for accompanying family members
    • Emergency personal cash advances

    Please be aware that some International SOS services may carry additional charges.  Should you request a service which has an additional charge, International SOS will inform you in advance and ask for a personal credit card to cover the services.

    FAQs

    What is the role of International SOS?

    International SOS provides Princeton University business travelers and expatriates with quality health care and medical and security assistance services worldwide 24 hours a day.

    How can International SOS help?

    International SOS provides you and your family with assurance that you will be assisted during emergency situations that may arise during travel or international relocation. One phone call connects you to the International SOS network of multilingual specialists for immediate help. International SOS services are designed to help you with medical, personal, travel , security and legal problems when away from home. Call International SOS at any time to speak with a physician or security specialist about simple or critical matters.

    How does it work?

    Carry the International SOS membership card with you at all times. It includes the telephone numbers of the three major worldwide International SOS Assistance Centers. In the event of an emergency, call one of the emergency phone numbers listed on the card. If you do not have a card, you can print one now

    What do I need to do to use the program?

    In order to utilize any of the medical or travel services, call +1-215-942-8478 or contact any Assistance Center from anywhere in the world by calling directly, calling collect, or calling the toll-free number. To ensure a prompt response when calling, you should be prepared to provide the following:

    • Your name, location, age, gender and nationality
    • Your International SOS membership number: 11BSGC000022 (use this code to access the Princeton University International SOS web site when using the web site)
    • The telephone number from which you are calling (in case you are disconnected)
    • Your relationship to the Princeton University employee (if the person calling is not the employee)
    • Name, location and telephone number of the hospital, clinic or treating doctor (when applicable)

    What if I have pre-trip questions about my travel destination?

    In addition to calling the Assistance Center for any pre-trip questions you may have, you can access Country Guides from this website by using your International SOS membership number - 11BSGC000022. These comprehensive guides provide both medical and general travel advice, such as information on the standard of health care, how to pay for medical care, the availability of medications, safety of the blood supply, embassy/visa information, dialing code information, cultural etiquette and financial and voltage/plug information.

    Do I need to activate my membership?

    No, your membership is already active. Simply carry the card in your wallet at all times while traveling. Whenever you need service, contact one of the emergency phone numbers listed on the back of the card. You do not need to report specific trip dates to International SOS each time you travel.

    Are my spouse and children covered under the International SOS program?

    Accompanying spouses/life partners and dependents are covered when accompanying the University traveler on University-related programs or business.

    What are Email Alerts?

    You have the option to sign up for Medical and/or Security Email Alerts. Medical alerts are issued when there is an unusual health risk that, in the opinion of International SOS medical professionals, may negatively impact travelers or expatriates visiting a specific country or region. Security alerts are issued when the combined team of security professionals from a joint venture of International SOS and Control Risks has identified a security risk in a specific country or region.

    What do I do if my card is lost or stolen?

    What if I need a doctor?

    The International SOS Worldwide Assistance Centers are listed on the back of your card. Call the International SOS Assistance Center that is nearest to you for a referral to a doctor who speaks your language.

    What if I need a lawyer while overseas?

    Call the nearest International SOS Worldwide Assistance Center for legal referrals.

    What if I need prescription medication?

    We can help if you require a prescription that a local physician cannot obtain, or you need to replace lost, stolen, or depleted medication. International SOS will, when permissible by local law, send the medication you need.

    What if I am hospitalized?

    Call  +1-215-942-8478 or the nearest International SOS Worldwide Assistance Center. International SOS will immediately take steps to evaluate the care you are receiving and determine what actions must be taken to ensure your safe and speedy recovery.

    What if local medical facilities are not adequate?

    If you are hospitalized in an area where adequate medical facilities are not available, International SOS will obtain approval from Princeton University’s Health and Medical Services to evacuate you to a medical facility capable of providing the required care. A physician supervises evacuations, and when necessary, a medical specialist or nurse will accompany you during the evacuation. An air ambulance will be used when required.

    What happens when I am released from the hospital and still need help?

    When your condition is stabilized and International SOS has determined that it is medically advisable to bring you home or to a facility near your permanent residence, International SOS will again obtain approval from Princeton University and arrange the repatriation under medical supervision.

    Will International SOS pay my medical bills?

    After approval from Princeton University, International SOS will guarantee and pay all costs associated with your medical care. International SOS will also medically monitor and evaluate your condition and ongoing medical expenses during your hospitalization.

    What should I do if I am concerned about my security or in the event of a security emergency?

    Contact us and a security specialist will assist you for both urgent and non-urgent situations.

    What is security evacuation assistance and coordination?

    We will assist you in the event of threatening situations such as civil and political unrest, insurrections, revolution and similar situations by providing information, guidance and resources in the event personal safety and security can no longer be assured.

    How do I access up-to-the-minute information about security alerts, warnings and the latest situations?

    You can visit Travel Security Online

    In the event of death...

    International SOS will render all assistance possible to obtain clearances and arrange transportation for the return of mortal remains.