The Curious Case of India's Powerful yet Powerless Frontline Workers

The voices of India's frontline bureaucrats--teachers, health workers, district and block level administrators - charged with delivering a vast array of public services to citizens--are dismissed all too quickly. Public debates generally view them as corrupt, apathetic, incompetent and in urgent need of tighter monitoring and discipling. But is there another way to view their role, and thus reframe approaches to the challenge of building high-performing public sector organisations and improving State capacity in India? This talk draws on an ethnographic study of an ambitious effort to improve the quality of government schools, particularly their ability to equip students with foundational literacy and numeracy skills in the city state of Delhi, India. This account of Delhi's efforts to reform schools trains its focus on voices at the frontlines of the public school system. In so doing it captures the complex ways in which bureaucratic hierarchies, processes and belief systems shape state capacity. The culture these created determine not just degrees of state capacity but also how public sector organisations resist, distort and eventually adopt reform ideas and actions aimed at improving performance. Understanding, engaging and empowering the frontlines rather than disciplining them through the power hierarchies of the bureaucratic system lies at the heart of how state capacity is built and sustained. Free and open to the public. --- Event Details: https://my.princeton.edu/rsvp?id=1963933